RETURNS & EXCHANGES

Returns

All returns must first receive an RMA #. Please email goose@themerchcollective.com with your Order # in the subject line for details.

Return Guidelines

Merchandise must be returned within 30 days of the date that it was received.

Merchandise returned must be in new/unused condition and in the original packaging.

We are unable to accept returns for washed, worn, and/or abused items.

We are unable to accept returns on media, CDs, DVDs, vinyl records, and/or face masks.

We are unable to accept returns on items purchased on Sale or Clearance.

Shipping cost & shipping sales tax incurred for returns are non-refundable and are the customer’s responsibility. If you receive a refund, the original cost of shipping and shipping sales tax will be deducted from your refund.

Exchanges

Unfortunately, we do not accept exchanges. If you would prefer another item, just return the unwanted item(s) for a refund and place a new order online via our website.

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please send us an email at goose@themerchcollective.com to receive an RMA #. Please include your Order # in the subject line and images showing damaged items and the original shipping package.

Shipping cost & shipping sales tax incurred for returns are non-refundable and are the customer’s responsibility. If you receive a refund, the original cost of shipping and shipping sales tax will be deducted from your refund.

Refunds

Refunds will be credited to your account within approximately 10 business days from the date the return is received by The Merch Collective. The credit may be reflected on your account on your next statement depending on the issuing bank and/or billing cycle.

Once our warehouse receives your item(s), your refund for the full value of the merchandise will be processed.

Damaged Goods

Defective and/or damaged merchandise due to shipping must be reported to The Merch Collective within 14 days of delivery, and pre-authorized for return to be considered eligible for a refund. If you need to exchange a defective or damaged item, please send us an email at goose@themerchcollective.com to receive an RMA #. Please include your Order # in the subject line and images showing damaged items and the original shipping package.

Lost Packages / Stolen Packages

We are unable to refund or reship lost or stolen packages. Please report any lost or stolen packages to the delivery service (USPS, UPS, FedEx, etc) or contact your local authorities.

Orders addressed to a freight forwarder that are marked as delivered but not received are ineligible for a refund.

Return To Sender (RTS)

If your shipment has been Returned To Sender due to the inputting of an incorrect address, delivery information, or by any means by the customer - your order will be canceled and refunded upon receiving back at our warehouse.

Shipping cost & shipping sales tax incurred for Return to Sender are non-refundable and are the customer’s responsibility. If you receive a refund, the original cost of shipping and shipping sales tax will be deducted from your refund.